AI in banking is one of the most important value drivers since deep learning evolved. A leading European bank wanted to optimise processes in their customer service to reduce costs and friction.
Rule based conversational AI has its limits and cannot provide a quality service level that is required for banks. Human-like dialogues are difficult to build without experience. Professional conversation flows are crucial for the interaction with banking customers.
Using LASTMILE AI, we show that automation of repetitive customer service requests can reduce costs and also increase customer happiness through the addition of personal finance features:
Let us know who you are, what your goals and challenges are, and what you have in mind to address them. We’ll introduce LASTMILE.
Benefit from our experience with conversational AI and work with us to find solutions to your challenges. We would like to hear your early ideas and we’ll share successful examples of AI-powered bots and assistants.
If we think we can support you, we will create a proposal tailored to your company and situation. After discussing the proposal, we’re ready to start working with each other.