Conversational Banking

We help to improve the customer interactions and productivity of leading banks by implementing our conversational AI

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30% of all customer interactions can be automated in a bank Woman using computer emojiMan using a computer emoji

Use the power of conversational AI to provide better customer service, increase the self service offer and engage with your user across channels.

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Our brainy AI makes your customer interaction fast and effective Robot emoji

Let LASTMILE’s AI handle common requests, process payments and engage with your customer on any channel.

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Works seamlessly with your human agents Woman helping emoji

LASTMILE AI understands when your customers need human support and hands off to an agent right away.

Case Study: Banking


Situation

AI in banking is one of the most important value drivers since deep learning evolved. A leading European bank wanted to optimise processes in their customer service to reduce costs and friction.


Challenge

Rule based conversational AI has its limits and cannot provide a quality service level that is required for banks. Human-like dialogues are difficult to build without experience. Professional conversation flows are crucial for the interaction with banking customers.


Solution

Using LASTMILE AI, we show that automation of repetitive customer service requests can reduce costs and also increase customer happiness through the addition of personal finance features:

  • 1) Bot Workshop: Defined potential use cases and aligned stakeholders
  • 2) Data Generation & Convo Design: Through crowd-sourced chat data, the best convo design enabled fast and effective interactions
  • 3) Implementation: Developed and trained AI algorithms
  • 4) User Testing: In-depth user research secured the level of service quality

A demo of the LASTMILE integration

How to work with us

LASTMILE works with leading developers and corporates worldwide to help them build next-generation bots and assistants.

1

Next Step: Intro Call

Let us know who you are, what your goals and challenges are, and what you have in mind to address them. We’ll introduce LASTMILE.

2

Step 2. Use Case Call

Benefit from our experience with conversational AI and work with us to find solutions to your challenges. We would like to hear your early ideas and we’ll share successful examples of AI-powered bots and assistants.

3

Step 3. Proposal

If we think we can support you, we will create a proposal tailored to your company and situation. After discussing the proposal, we’re ready to start working with each other.

Want to learn more about our conversational AI?

Jump on a quick call with us to tell us about your challenges and see how we can help.