The Future of Insurance

We help leading insurance companies automate their processes and customer service

Illustration of two cogs

Over 60% of customer requests are repetitive and simple questions Woman using computer emojiMan using a computer emoji

That’s why delivering great customer service across a variety of channels is very expensive, and customer service reps can't always focus on the things that matter.

  • Trusted By:
  • RaiffeisenRaiffeisen
  • ErgoErgo

Our brainy AI helps your customers, fast Robot emoji

Let LASTMILE’s AI handle common and repetitive customer requests on any channel.

A screenshot of the LASTMILE AI solving a customer's problem

Works seamlessly with your human agents Woman helping emoji

LASTMILE AI understands when your customers need human support and hands off to an agent right away.

Case Study: Proof of Concept

Automating a significant amount of customer requests for ERGO, a leading insurance company, with our AI platform



Situation

We were approached by ERGO, who wanted to explore the potential of bots, reduce costs in their customer service operations and allow for 24/7 uptime.


Challenge

Basic chatbots and IVR systems are usually more frustrating than helpful. Advanced, human-like bots are difficult to build in-house and require expensive, specialised AI/machine learning talent.


Solution

Using the LASTMILE AI platform, we were able to run a successful proof of concept that has the potential to automate over 30% of customer requests as a first step towards full automation. The PoC consisted of four main phases:

  • 1) Data Access: Analysed 10,000+ real customer service conversations and identified biggest levers.
  • 2) Bot Workshop: Defined potential use cases and aligned stakeholders.
  • 3) Development: Developed and trained most impactful bot skills and deployed for an internal test on Facebook Messenger.
  • 4) Testing: LASTMILE’s solution was selected as the best performing among 3 other vendors in an extensive test.


Next Step

Integration of LASTMILE AI into the live chat environment of ERGO Direkt and interaction with customers (“Go live”).

A demo of the LASTMILE integration

How to work with us

LASTMILE works with leading developers and corporates worldwide to help them build next-generation bots and assistants.

1

Next Step: Intro Call

Let us know who you are, what your goals and challenges are, and what you have in mind to address them. We’ll introduce LASTMILE.

2

Step 2. Use Case Call

Benefit from our experience with conversational AI and work with us to find solutions to your challenges. We would like to hear your early ideas and we’ll share successful examples of AI-powered bots and assistants.

3

Step 3. Proposal

If we think we can support you, we will create a proposal tailored to your company and situation. After discussing the proposal, we’re ready to start working with each other.

Want to learn more about our conversational AI?

Jump on a quick call with us to tell us about your challenges and see how we can help.