We were approached by ERGO, who wanted to explore the potential of bots, reduce costs in their customer service operations and allow for 24/7 uptime.
Basic chatbots and IVR systems are usually more frustrating than helpful. Advanced, human-like bots are difficult to build in-house and require expensive, specialised AI/machine learning talent.
Using the LASTMILE AI platform, we were able to run a successful proof of concept that has the potential to automate over 30% of customer requests as a first step towards full automation. The PoC consisted of four main phases:
Integration of LASTMILE AI into the live chat environment of ERGO Direkt and interaction with customers (“Go live”).
Let us know who you are, what your goals and challenges are, and what you have in mind to address them. We’ll introduce LASTMILE.
Benefit from our experience with conversational AI and work with us to find solutions to your challenges. We would like to hear your early ideas and we’ll share successful examples of AI-powered bots and assistants.
If we think we can support you, we will create a proposal tailored to your company and situation. After discussing the proposal, we’re ready to start working with each other.