We were approached by a leading European insurance company who wanted to reduce costs in their customer service operations and allow for 24/7 uptime.
Basic chatbots and IVR systems are usually more frustrating than helpful. Advanced, human-like bots are difficult to build in house and require expensive, specialised AI/machine learning talent.
Using LASTMILE AI, we automate over 30% of requests as a first step towards full automation:
1) Data Access: Analysed 10,000+ real customer service conversations and identified biggest levers
2) Bot Workshop: Defined potential use cases and aligned stakeholders
3) Implementation: Developed and trained bot
Analyse use cases for bots and assistants to develop a winning strategy
Create a concept paper and mockups based on your business processes
Design of experiments, user research studies and evaluations
User testing with a click dummy or minimal bot
Development and deployment of your bot
Let us know who you are, what your goals and challenges are and what you have in mind to address them. We’ll also introduce LASTMILE.
Benefit from our experience with bots and work with us to find solutions to your challenges. We’ll generate a long list of use cases, specifically to your company.
Using real conversation logs, we further narrow down use cases to a short list. Based on that, we can make you an offer.